Reservation

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We encourage you to reserve a spot online to hold your place in class, but drop-ins are always welcome. However, if a class is full or over-subscribed, we will ask that you kindly try another class at the same time slot if there are spaces available. 

Bookings are available on MBO only 4 days in advance, please note we cannot guarantee timely bookings via email or whatsapp reservations. 

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Please arrive early to ensure your spot; if you do not check-in at the front desk within 5 minutes of the start of class, your reserved spot will be given to a student on the waitlist. Do notify us if you may arrive late!

 

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Cancellation

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Classes, PTs and membership fees are non-refundable, save for special circumstances at the discretion of the Trybe team.

If you feel unwell during the class, please speak to the instructor within the first 15 minutes of the class and we can refund your class credits for the day.

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Class reservations may be cancelled up to 6 hours prior to the start time of class without incurring penalty and may re-book into another class.

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Class will be charged as usual for any late cancellations of reserved classes (under 6 hours prior to the starting time of class).

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Frequently cancel late? Please try not to, as this will affect your reservation privileges, as we do have other members who want to sign up for classes. We really care that you can make it to your favorite class so speak with us directly if you have late cancelled more than 3 times in a row.

 

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Refunds

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We take an individualized approach to refunds as we want to come up with the optimal solution for everyone. Depending on your case, if you are injured or affected with an illness, relocating away from Hong Kong, or incur any permanent situation affecting your membership, please notify us immediately. For those going away on vacation, we can put a hold on your account until you get back!

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For injuries or illnesses, we do require a doctor’s note but please speak to our team directly to resolve any issues. We'd like to see you happy and healthy; your wellness matters to us. 

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Each refund process has a charge of $500 Administration fee.

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Late to class

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We cannot allow students to join a class more than 10 minutes after the start time, even if there is space in class and the student is already warm or fully capable of warming themselves up. This is a safety consideration for Trybe and unfortunately we cannot make exceptions to this policy.

 

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Weather

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For any weather warnings from Amber Rainstorm, Typhoon Signal no.1 to Signal no.3, our gym will remain open and classes will run as normal.

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For other warnings and signals:

• Red Rainstorm - Kids classes will be cancelled, adult classes may be cancelled depending on the severity of weather. 

• Black Rainstorm - All classes will be cancelled. Classes will resume 2 hours after the signal has been dropped. 

• Typhoon Signal no.8 and above - All classes will be cancelled. Classes will resume 2 hours after the signal has been dropped. 

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If classes are cancelled due to adverse weather, members with credit packages or have purchased classes can reuse the credits to book another class on another day. 

 

Adult or Kids Course members - We will try to arrange a makeup session, or you may opt to join one of our drop in classes throughout the week.