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FAQs

What does Trybe offer?
Trybe is a multi disciplinary training facility. Our offerings include:

  • Group Classes under the categories:

    • Gymnastics

    • Strength & Conditioning

    • Cirque

    • Active Recovery

    • Movement

    • Kids

  • Personal Training

  • Small Group Training (3-4 people)

  • Team building events

  • Corporate Training

  • Customized Parties & Events

We also offer space rentals. Please email us at move@trybehk.com for more details

 

Can I come in for a trial?

We offer a Newbie 1 Day Pass for just HK$150. For your chosen day, you are welcome to try out ALL of our classes!
* This pass is for classes only. NOT for Open Gym access!
** Adult classes only.

If you are interested in trying a private session, please email move@trybehk.com.

 

How much are the classes / private sessions / small group training?

Click Here for more specific details on prices. A drop in class ranges from $150 to $250; we suggest the Newbie 1 Day Pass for the best value for money! We also have Unlimited Memberships and different credit packages to suit your movement training goals and lifestyle.

 

What are the opening times?

We open 7 days a week.

Mon to Fri 7am - 9pm

Sat & Sun 10am - 4pm*

Our schedule for public holidays differs based on client demand, so please check our schedule on MindBody or email us to check!

*We host workshops and special events from time to time, so please make note that the regular schedule might be affected. We notify all students regarding any special events well ahead of time, but sometimes, things happen! Please call if you don't see your regular class on schedule!

 

POLICIES

Reservation

We encourage you to reserve a spot online to hold your place in class, but drop-ins are always welcome. However, if a class is full or over-subscribed, we will ask that you kindly try another class at the same time slot or go to open gym to practice.

Please arrive early to ensure your spot; if you do not check-in at the front desk by 5 minutes after a class session, your reserved spot will be given to a student on the waitlist. You can use our online reservation system to manage your schedule.


 

Cancellation

Class, Open Gym, and membership fees are non-refundable, save for special circumstances at the discretion of the Trybe team.

If you feel unwell during the class, please speak to the instructor within the first 15 minutes of the class and we can refund your class credits for the day.

Class reservations may be cancelled online up to 6 hours prior to the start time of class without incurring penalty and may re-book into another class.

Class will be charged as usual for any late cancellations of reserved classes (under 6 hours prior to the starting time of class).

Frequently cancel late? Please try not to, as this will affect your reservation privileges, as we do have other members who want to sign up for classes. We really care that you can make it to your favorite class so speak with us directly if you have late cancelled more than 3 times in a row.


 

Refund

We take an individualized approach to refunds as we want to come up with the optimal solution for everyone . Depending on your case, if you are injured or affected with an illness, relocating away from Hong Kong, or incur any permanent situation affecting your membership, please notify us immediately. For those going away on vacation, we can put a hold on your account until you get back!

For injuries or illnesses, we do require a doctor’s note but please speak to our team directly to resolve any issues. We'd like to see you happy and healthy; your wellness matters to us. 

 

Late to class

We cannot allow students to join a class more than 10 minutes after the start time, even if there is space in class and the student is already warm or fully capable of warming themselves up. This is a safety consideration for Trybe and unfortunately we cannot make exceptions to this policy.

 

Weather

For any weather warnings from Amber Rainstorm, Typhoon Signal no.1 to Signal no.3, our gym will remain open and classes will run as normal.

For other warnings and signals:
• Red Rainstorm - Kids classes will be cancelled
• Black Rainstorm - Kids classes will be cancelled and Adult classes may continue by our discretion (dependent on the possibility of students getting to the gym).
• Typhoon Signal no.8 and above - Our gym will be closed and all classes cancelled.

If classes are cancelled due to adverse weather, members with credit package or have purchased as single class, can have their credits back from the class to be used in another day. There will be no affect for Unlimited members.

Adult or Kids Course members - We will try to arrange a makeup session, or can join one of our drop in classes throughout the week.